Terms of Service


Effective Date: November 16, 2023


Welcome to LandlordSolutions, Inc. and Landlord360, a resource service available on the Internet's World Wide Web at the Landlord360.landlordsolutionsinc.com and supported via a third-party technology platforms. Landlord360 is owned and operated by LandlordSolutions, Inc. As used in these Terms of Service, "Landlord360” refers to the Landlord360 service and LandlordSolutions, Inc.


You understand and agree that, by visiting, accessing or using landlordsolutionsinc.com,  Landlord360.landlordsolutionsinc.com, or other LandlordSolutions content accessed via third-party platforms, you are accepting, without modification, these Terms of Service. If you do not agree with any portion of these Terms of Service, your only option is to discontinue use of LandlordSolutions educational products. In agreeing with these Terms of Service, you represent and warrant that you are at least eighteen (18) years of age or otherwise capable of entering into and performing legal agreements. If you are under eighteen (18) then you may only use Landlord360 with the consent of a parent or legal guardian.

These Terms of Service include Landlord360’s Privacy Policy, located at landlordsolutionsinc.com/privacy, which is incorporated into these Terms of Service by reference and together with the Terms of Service governs your visit to, access of, and use of Landlord360 and other LandlordSolutions, Inc. products, such as Webinars. The Privacy Policy explains LandlordSolutions, Inc.’s position on information gathering and how it intends to use and share any information it collects. Agreement to these Terms of Service is also an agreement to our Privacy Policy.


These Terms of Service are subject to revision from time to time by LandlordSolutions, Inc. and your continued use of Landlord360 and other products means you agree to, without modification, the revised Terms of Service. If you are a registered member of Landlord360, you will be notified of material revisions to these Terms of Service via an email message to the email address that you provided at registration or that you have since updated. If you are not a registered member of Landlord360, then you can review revisions to these Terms of Service by regularly checking this page. Material revisions to these Terms of Service will be indicated by an updated effective date at the top of this page. Whether or not you are a registered member of Landlord360, it is your responsibility to remain apprised of any revisions to these Terms of Service and to remain in compliance therewith. Should you object to any such revisions to these Terms of Service or become dissatisfied with Landlord360 in any way, your only recourse is to immediately terminate your membership or discontinue use of Landlord360. Otherwise, continuing to use the membership service, continuing to visit, access or use Landlord360, after the effective date means that you agree to be bound by any and all revisions.


From time to time, and at Landlord360's sole discretion, there may be certain content available via subscription or surcharge, and you will be alerted when any such charges apply if you have not already subscribed or agreed to the charges. Apart from the membership subscription fee that is charged to access Landlord360, we may offer additional services, such as the ability to speak with an attorney, for an additional fee. Fees for additional services may change from time to time and are not included in your membership fee unless otherwise posted.


Access to some or all the content, services, and features on Landlord360 may require users to register and become members of Landlord360. If you are a member of Landlord360, you accept responsibility for all activities that occur under your account whether you expressly authorize such activities. You are responsible for maintaining the confidentiality of your password and for restricting access to your computer so others may not access Landlord360 using your username or account in whole or in part. Landlord360 may terminate membership and deny access to Landlord360 to any person for any reason in its sole discretion. You will not compromise, or attempt to compromise, the security of your account. Additionally, and without limiting the generality of the preceding sentence, Landlord360 may terminate membership and deny access to Landlord360 to any person who, in Landlord360's sole discretion, violates these Terms of Service. Such termination or denial of access shall be in addition to any remedies available to Landlord360 and Landlord360 in law and equity.



Material published on Landlord360 and through Landlord360’s collaborative relationships with third-party websites or software, including answers to submissions, articles, photos, graphics, forum postings, audio and video clips, trademarks, service marks, and other content ("Content"), is copyrighted by Landlord360, or by other information providers who have licensed their content for use on Landlord360. Additionally, the entire Content of Landlord360 is protected by copyright as a collective work owned by LandlordSolutions, Inc. You may not reproduce, republish, or redistribute Content or any portions thereof, including, without limitation, Content provided by licensors and others, including member-submitted content, without the written consent of the copyright owner.


Subject to these Terms of Service, Landlord360 grants you permission to access Landlord360 and view the Content solely for your personal, non-commercial use. In addition to viewing Content online, you may electronically store any individual element of Landlord360 Content (for example, an answer to your question) for use only in connection to the operation of your rental property by making a single electronic copy on your computer's hard drive, or a single copy on a disk or other media or a single copy in printed form. You agree, however, that you will not store or archive a significant portion of the Content or create a database using the Content.

These rules also apply to your use of Landlord360:

You will not in any way infringe or misappropriate any of the intellectual property in and to the Content accessible through Landlord360. This means you agree not to copy, modify, publish, transmit, create derivative works (including, without limitation, summaries, analyses and reports) from, transfer, sell or display the Content, including logos, trademarks or service marks, or otherwise violate the proprietary rights of Landlord360 or others except as expressly permitted herein.

You will not reuse, republish or otherwise distribute the Content or any modified or altered versions of it (including derivative works), whether over the World Wide Web or otherwise, and whether or not for payment, without the express written permission of Landlord360 or a third-party copyright holder, except that in some cases you may use individual articles or answers that appear on Landlord360 as specifically designated by the functionality of Landlord360 (e.g., in connection with the operation of rental property or properties).

You will cooperate promptly and completely with any reasonable request by Landlord360 or LandlordSolutions, Inc. related to an investigation of infringement of copyright or other proprietary right.

Landlord360 cannot grant permission to reuse or republish material from other information providers, however, these information providers are intended third party beneficiaries of these terms and conditions and they may exercise all rights and remedies available to them. Please contact them directly to obtain permission.


Members and other users of Landlord360 may be able, as dictated by the functionality of Landlord360, to submit or to otherwise make available messages, emails, photographs, videos and other content for display on Landlord360 ("Member Content"). You are solely responsible for Member Content that you submit, and Landlord360 agents will process Member Content in order to determine the best answers to questions submitted by members. Member Content must conform to the guidelines below. Without limiting any of its rights in law and equity, Landlord360 reserves the right to remove any Member Content for any reason in its sole discretion including any Member Content that it believes may violate these Terms of Service, or any copyright or third-party rights.

By submitting or otherwise making available any Member Content to Landlord360, you automatically grant Landlord360 and LandlordSolutions, Inc. a nonexclusive, royalty-free, worldwide, perpetual, irrevocable, sublicensable (through multiple tiers), license to use, modify, copy, distribute, transmit, publicly display, publicly perform, publish, adapt, create derivative works of, distribute, transfer or sell any such content, for any purpose, including commercial purposes and in connection with advertising for the sole benefit of Landlord360 (collectively, "use"), in any type of media or in any form now known or later developed, without any payment to you. In addition, you automatically waive and give up any claim that any use of such content violates any of your rights, including privacy rights, publicity rights, moral rights or any other right, including the right to approve the way Landlord360 uses such content. You also grant Landlord360 and LandlordSolutions, Inc. the right to use any material, information, ideas, concepts, know-how, or techniques contained in any communication you provide, submit, or otherwise make available to Landlord360 or to Landlord360 for any purpose whatsoever, including, without limitation, commercial purposes. By submitting Member Content, you automatically warrant and represent to Landlord360 and Landlord360 that you are the owner of all intellectual property rights in and to the Member Content or that you otherwise have all sufficient rights to grant the license above. By submitting Member Content, you further warrant and represent that the Member Content infringes no third-party right of privacy, right of publicity, or any other third-party right or proprietary interest.

Landlord360 agents will reply to member questions in the order they were received. We generally expect to have each question answered within 24 hours of its submission, but times can vary depending on volume and agent availability. Members can track the status of their questions on the Landlord360 platform. As Landlord360 handles more questions from members, we expect to provide answers to the most common questions in the form of articles on the Landlord360 platform. Members are encouraged to search articles before submitting a request to answer a question. Landlord360 agents will not answer questions during federal holidays. Our service may be subject to disruption due to a range of factors, including agent availability, technical disruptions, and other causes. If we anticipate or experience a disruption to the Landlord360 service, we will communicate this potential or actual disruption to members via email and on our platform.


By agreeing to these terms of service, you acknowledge that any content delivered to you via Landlord360 and LandlordSolutions, Inc. is not to be considered legal advice, unless explicitly stated otherwise. If your specific inquiry requires legal analysis or advice, Landlord360 will inform you that we cannot process your request unless we consult with a Washington-licensed attorney.  Landlord360 provides resources about rental housing that may impact the performance of rental properties and other rent-generating housing assets. Part of our core service is to answer questions submitted by members to specific questions related to rental housing law in various legal jurisdictions. In answers to your submitted questions, Landlord360 agents will reference specific laws, industry best practices, and general industry norms to provide you with the tools to make informed decisions about managing properties. Nothing in these answers constitutes as legal advice. Please discuss any relevant legal actions you may take because of the answers provided to you by Landlord360 with your attorney. By agreeing to these terms and conditions, you acknowledge that Landlord360 and LandlordSolutions, Inc. Is not responsible for legally representing you in a court of law or providing ongoing legal advice. If you require legal representation or legal advice, you agree that you will seek these services out from licensed legal expert.

From time to time, Landlord360 may offer an additional service allowing members to ask questions directly to Washington-licensed attorneys. These services will be governed by separate terms and conditions and are not included in your membership of Landlord360.


Members of Landlord360 sign up for a Landlord360 via 1 of 3 membership tiers: Basic, Pro, Office. Service from Landlord360 will vary depending on the type of package that each member has purchased.

Members who have purchased the Basic package can expect full coverage of service for all state statutes in Washington State. This includes all RCWs (Revised Code of Washington). Service for the Basic package tier does not include support for any local, municipal, or county legislation. Basic package members who inquire about local laws outside of those codified in RCWs, such as Tacoma Measure 1 or King County laws, may not receive service. In these cases, Landlord360 agents will reply in writing about the reason for denial of service. However, these members are welcome to read any articles about these local laws that are published on Landlord360.

Members who have purchases the Pro and Office packages can ask any question about any housing jurisdiction in the state of Washington. Although Landlord360 and LandlordSolutions, Inc. does intend to expand our coverage, as of November 2023, Landlord360 will not support service in any other state besides the state of Washington. When Landlord360 expands our coverage, we will notify our members and update our terms of service.

Members with Basic and Pro package subscriptions are prohibited from sharing their login information with other people, including people from the same office. If LandlordSolutions, Inc. discovers that a member has been sharing their password with other people who are not members, this will constitute a breach of our terms of service and may be grounds for a cancellation of service without a refund. Companies who wish to sign up multiple people to Landlord360 are encouraged to subscribe to the Office package. If more than 5 users are needed, please contact us for pricing at contact@landlordsolutionsinc.com.

LandlordSolutions reserves the right not to answer any requests that we deem to be in violation of our terms, requests that do not meet our quality standards, requests that are seeking advice on a financial transaction, or requests that are in violation of law.


Members who have purchased the Office package will have access to phone support from Landlord360 agents. Office package members agree that they will schedule calls with Landlord360 agents using the scheduling platforms provided by Landlord360. These scheduling platforms may include third-party technology like Calendly, Outlook Calendar, or Zendesk. Before scheduling a call, Landlord360 members agree to submit a ticket first. Submitting a ticket before scheduling a call gives our team context about your questions.

From time to time, Landlord360 may also offer phone support to Pro package subscribers. This service is not guaranteed and shall only be provided at the discretion of Landlord360 and LandlordSolutions, Inc. Landlord360 is under no obligation to offer phone support to Pro and Basic package members and only provides this service on a case-by-case basis at its sole discretion. In the future, Basic and Pro package members may have an opportunity to purchase unlimited phone support on a monthly or annual basis. If a Basic or Pro package member purchases a separate package for Landlord360 phone support, these members agree to use the same scheduling platform that is used by Office members.


From time to time, LandlordSolutions, Inc. and Landlord360 may offer educational and training webinars. Some tiers of Landlord360 may have access to webinars at no additional cost while other tiers will not have access to webinars as part of their package. Thee packages may have an additional cost and may be accessible by non-subscribers with a separate purchase. Webinar content is not legal advice and is only meant to inform viewers of changes to the law and potential consequences in a general sense. If you are considering making an investment decision based off information obtained through one of our webinars, we encourage you to seek legal advice from a licensed professional. Please see section 5.4 for additional details.

5.8. TERM

Purchase of a package for access to Landlord360 constitutes access to Landlord360 for a set period of time: 365 days. This term begins on the data of the purchase and ends at the end of the 365th day after the date of the purchase. If a user is found to be in breach of our terms of service, LandlordSolutions, Inc. reserves the right to revoke access to any user and offer no refund for any remaining term. The use of Landlord360 is not restricted by volume. Package members can use as much or as little of Landlord360 without restriction. The term of use is not affected by the volume of use. If package members do not use Landlord360 during their subscription term, LandlordSolutions, Inc. will not add additional days to the term of their service.

If you have subscribed to Landlord360, your subscription will continue in effect after your initial subscription term unless and until you cancel your subscription or the account or service is otherwise suspended or discontinued pursuant to our Terms of Service. You must cancel your subscription before it renews in order to avoid any additional charges. We will bill the entire subscription term amount, plus any applicable fees or taxes, at the beginning of each subscription term. Any cancelation will take effect at the end of the then-current subscription term. Your subscriber benefits will remain available to you until termination takes effect. You can cancel your subscription by emailing support@landlordsolutionsinc.com.


If a package member decides to cancel their Landlord360 membership, they may be entitled to a refund. For users who have not been in breach of our terms of service, LandlordSolutions, Inc. may offer a refund based on the number of remaining months of membership, up to a maximum of 9 months. No additional refund amount can be added to the refund total for lack of use of the platform. Refunds for webinars are not possible at this time.


Landlord360 encourages a free and open exchange of ideas in a climate of mutual respect. Any action by a user that infringes on another user's right to use and enjoy Landlord360 is prohibited. Landlord360 reserves the right, but does not assume any obligation, to monitor your online conduct to enforce these Terms of Service. Specifically, you may not do (or attempt to do) any of the following:

Provide any information that is false, misleading or inaccurate.

Use any portion of Landlord360 for any unlawful purpose or otherwise fail to comply with all applicable domestic and international laws, statutes, ordinances and regulations.

Use any portion of Landlord360 for uploading, posting, emailing, transmitting or otherwise making available Member Content that infringes any patent, trademark, trade secret, copyright or other proprietary rights of any party.

Use any portion of Landlord360 for uploading, posting, emailing, transmitting or otherwise making available Member Content that is harmful to minors in any way, harassing, harmful, threatening, abusive, vulgar, obscene, defamatory, libelous, hateful, or racially, ethnically or otherwise objectionable.

Use any portion of Landlord360 for uploading, posting, emailing, transmitting or otherwise making available junk mail, commercial advertisements, or any other form of commercial solicitation.

Interfere with any other person's use of or the proper functioning of Landlord360.

Misrepresent your identity or impersonate any person.

Hold yourself out as sponsored by, endorsed by, or affiliated with Landlord360 or Landlord360.

Modify, translate, adapt, edit, decompile, disassemble, or reverse engineer any software programs used by Landlord360 or LandlordSolutions, Inc. in connection with Landlord360.

Use or launch any spiders, robots, crawlers, scrapers, service, software or any manual or automatic device, tool, or process designed to data mine, scrape, access, monitor, download, or copy data or content from a LandlordSolutions, Inc. site for any purposes, including, but not limited to gathering or extraction.

Use data or content from any LandlordSolutions, Inc. Site, Mobile App, or other digital property for the development of any software program, including but not limited to, training a machine learning or artificial intelligence (AI) system.

Use or distribute any services, software or any manual or automatic device, tool, or process that contains software viruses or any other computer code, files, or programs that are designed or intended to: (i) circumvent any restriction, condition, or technological measure that controls access to a LandlordSolutions, Inc. site, Mobile App, or other digital property in any way (ii) disrupt, damage, or limit the functioning of landlordsolutionsinc.com, any software, hardware, or telecommunications equipment used in connection therewith; or (iii) damage or obtain unauthorized access to any data or other information of any third party.

Cache or archive data or content from any LandlordSolutions, Inc. Site, Mobile App, or other digital property (except for a public search engine's use of spiders for creating search indices).

Take any action that: (i) imposes or may impose, at the sole discretion of LandlordSolutions Inc., an unreasonable or disproportionately large load on its infrastructure; (ii) interferes or attempts to interfere with the proper working of Landlord360 or LandlordSolutions, Inc.; or (iii) disrupts or diminishes the quality of, interferes with the performance of, or impairs the functionality of Landlord360 or landlordsolutionsinc.com.

To register a complaint about another user's conduct, please email support@landlordsolutionsinc.com.



While Landlord360 strives for accuracy, it does not warrant or guarantee the accuracy or completeness of any information or database on our service. Nor does Landlord360 warrant or guarantee that any files available for downloading will be free of defects. Neither Landlord360 nor any of its information providers will be liable in any way to you or to other parties for delays, inaccuracies, errors or omissions in material published in Landlord360. If you require legal advice, we highly encourage you to work with a licensed legal expert. Unless expressly outlined in a separate agreement, Landlord360 and LandlordSolutions, Inc. does not offer legal advice or legal representation. All members are encouraged to read the relevant RCWs and other local legislation to familiarize themselves with the law.

The content, services, and features of Landlord360 are subject to change without notice. The inclusion of any content, services, and features on Landlord360 at a particular time does not imply or warrant that these products or services will be available at any time.

While we take reasonable steps to ensure that no viruses, worms, Trojan horses or other destructive properties are present, the entire risk as to the quality and performance of Landlord360 and the accuracy and completeness of any information is with you.

Opinions, advice and all other information expressed on Landlord360 forums, comment sections, blogs, and any other area where user-generated Content is displayed, represent the individual's own views and are not necessarily those of Landlord360. Landlord360 does not endorse and is not responsible for statements, advice and opinions made by anyone other than authorized Landlord360 spokespersons or agents.



In no event will Landlord360, LandlordSolutions, Inc. , or their parents or affiliates be liable for (i) any incidental, consequential, or indirect damages (including, but not limited to, damages for loss of business profits, business interruption, loss of programs or information, and the like) arising out of the use of or inability to use Landlord360, or any information or services provided on Landlord360 or in its mobile apps, even if Landlord360 has been advised of the possibility of such damages, or (ii) any claim attributable to errors, omissions, or other inaccuracies published on Landlord360 or in its mobile apps. IN NO EVENT WILL Landlord360, LANDLORDSOLUTIONS, INC. OR THEIR PARENTS' OR AFFILIATES' AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OF SERVICE OR THE SITE, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE, PRODUCT LIABILITY OR OTHER THEORY), WARRANTY OR OTHERWISE, EXCEED $100.



You will defend, indemnify, and hold harmless Landlord360, Landlord360 LandlordSolutions, Inc. and their parents and affiliates from: (i) your use of and access of Landlord360; (ii) your violation of any of these Terms of Service; (iii) your violation of any third-party right including any copyright, trademark, trade secret, or privacy right related to any Member Content submitted by you (if applicable) or your use of the website. This defense and indemnification obligation will survive the term and your use of Landlord360.



We may terminate these Terms of Service, your account, or your access to Landlord360 at any time with or without notice to you. You may terminate these Terms of Service or your account by: (a) discontinuing your use of Landlord360 and (b) destroying and removing all copies of Content from your Site (if any) and that is otherwise in your possession and control.


This agreement between Landlord360 and its users will be governed and interpreted under the laws of the state of Washington. Courts located in Pierce County, Washington have jurisdiction in any dispute arising from these Terms of Service.

In the event that any provision of these Terms of Service is found to be in conflict with the law, such provision shall be restated to reflect the original intent, and all other terms and conditions shall remain in full force and effect.


You and Landlord360 agree to the following dispute resolution process for any legal controversy or legal claim arising out of or relating to these Terms of Service, Landlord360, any subscription to Landlord360 or Landlord360 or any other aspect of our relationship ("Subject Legal Claim").

In an attempt to find the quickest and most efficient resolution of our issues, you and Landlord360 agree to first discuss any issue informally for at least 30 days. To do that, please send your full name and contact information, your concern and your proposed solution by email to us at: support@landlordsolutionsinc.com. If we should need to discuss an issue with you, we will contact you using the email or mailing address on your account.

If we do not reach an agreed upon solution after our discussions for at least 30 days, you and Landlord360 agree that any Subject Legal Claim that either of us may have must be resolved through binding individual arbitration before the American Arbitration Association using its Consumer Arbitration Rules. There are two limited exceptions to this Dispute Resolution and Arbitration provision: (i) either party may pursue in small claims court any action that is within that jurisdiction, as long as the case proceeds on an individual basis only; (ii) either party may seek to enforce its patents, trademarks, copyrights or trade secrets in an appropriate state or federal court.

To help resolve any issues between us promptly and directly, you and Landlord360 agree to begin any arbitration within one year after a Subject Legal Claim arises; otherwise, the Subject Legal Claim is waived. You and Landlord360 also agree to arbitrate in each of our individual capacities only, not as a representative or member of a class, and each of us expressly waives any right to file a class action or seek relief on a class basis. All arbitration hearings will be held in Sacramento, California. The parties agree that this Dispute Resolution and Arbitration provision is subject to, and will be governed and enforced under, the Federal Arbitration Act.

You may download a form Notice to initiate arbitration at www.adr.org. If you initiate the arbitration, your arbitration fees will be limited to the filing fee set forth in the AAA's Consumer Rules. It is important that you understand that the arbitrator's decision will be binding and may be entered as a judgment in any court of competent jurisdiction. If the arbitrator rules against Landlord360, in addition to accepting whatever responsibility is ordered by the arbitrator, we think it's fair that Landlord360 reimburse your reasonable attorneys' fees and costs, regardless of who initiated the arbitration. In addition, if the arbitrator rules in Landlord360's favor, it will not seek reimbursement of our attorney’s fees, regardless of who initiated the arbitration.


If any provision of these Terms of Service shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Service and shall not affect the validity and enforceability of any remaining provisions.


These Terms of Service represents the complete agreement concerning the subject matter hereof between the parties and supersedes all prior and contemporaneous agreements and understandings between them, whether written or oral.


Neither party will be liable for any failure to perform any obligation (other than payment obligations) hereunder, or from any delay in the performance thereof, due to causes beyond its control, including industrial disputes of whatever nature, acts of God, public enemy, acts of government, failure of telecommunications, fire or other casualty.


These Terms of Service are void where prohibited by law, and the right to access Landlord360 is revoked in such jurisdictions.


The parties hereto are independent contractors, and these Terms of Service creates no partnership, joint venture, agency, franchise, sales representative or employment relationship between the parties. You have no authority to make or accept any offers or representations on our behalf and you shall not make any statement, on your Site (if any) or otherwise, that conflicts with these Terms of Service.


We hope you enjoy using Landlord360. Questions and comments about the content of Landlord360 may be sent by email to support@landlordsolutionsinc.com We try to read all comments sent to us and try to respond to as many as possible. Technical questions regarding your software, your configuration or your connection should be directed to your Internet access provider. Landlord360 cannot address questions except those specifically about content and services we provide.

LandlordSolutions does not provide legal advice. The information we provide is general information for landlords. If you need legal advice or have questions about the application of the law in a particular matter, you should consult a lawyer.

LandlordSolutions, Inc. © 2023. All Rights Reserved.
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